Terms of Use
Last Updated: 3/3/2026
1. Agreement to Terms
These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “Client,” “you,” or “your”) and Crenest Link Solutions LLC (“Company,” “Crenest,” “we,” “us,” or “our”), a Wyoming limited liability company with principal operations located at 12308 Cypress Spring Rd, Clarksburg, MD 20871.
By accessing or using our website, services, virtual assistant solutions, software tools, consulting services, or any related products (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must immediately discontinue use of the Services.
2. Eligibility
You represent and warrant that:
- You are at least 18 years of age or the legal age of majority in your jurisdiction.
- You have the legal authority to enter into binding agreements.
- Any information you provide to us is accurate, complete, and current.
We reserve the right to refuse service, suspend accounts, or terminate access at our sole discretion.
3. Scope of Services
Crenest provides digital services including but not limited to:
- Virtual assistant services
- Marketing and lead generation support
- Business automation services
- CRM-related assistance
- Website-related services
- Consulting and operational support
- Technology and administrative support services
Service scope is defined in written agreements, proposals, invoices, or service contracts executed between the parties.
We reserve the right to modify, expand, or discontinue any service offering at any time.
4. Account Registration and Security
If required to access certain Services, you may be asked to create an account.
You agree to:
- Provide accurate registration information
- Maintain the confidentiality of login credentials
- Accept responsibility for all activities occurring under your account
You must notify us immediately if you suspect unauthorized access or security breaches related to your account.
We are not liable for losses arising from unauthorized account access due to your failure to secure credentials.
5. Payment Terms
5.1 Fees
Fees for Services are outlined in contracts, invoices, proposals, or subscription agreements.
All fees:
- Must be paid according to agreed terms
- Are non-refundable unless explicitly stated otherwise in writing
5.2 Payment Processing
Payments may be processed through third-party payment processors such as Stripe or other authorized platforms.
By submitting payment information, you authorize us to charge applicable fees through the selected payment method.
We are not responsible for errors or delays caused by third-party payment processors.
5.3 Late Payments
If payments are not received by the due date:
- Services may be suspended
- Access to platforms or accounts may be restricted
- Outstanding balances may accrue penalties or interest where permitted by law
We reserve the right to pursue collection of unpaid amounts.
6. User Responsibilities
You agree not to:
- Use Services for unlawful, fraudulent, or unauthorized purposes
- Distribute malware, viruses, or harmful code
- Interfere with system security or network operations
- Reverse engineer, copy, or exploit proprietary systems
- Misrepresent affiliation with Crenest
You are solely responsible for content, data, and materials you provide to us for service execution.
7. Intellectual Property
All content, systems, processes, templates, software configurations, marketing materials, designs, documentation, and proprietary tools developed by Crenest remain the exclusive intellectual property of Crenest unless otherwise agreed in writing.
You are granted a limited, non-transferable license to use deliverables solely for internal business purposes.
Unauthorized reproduction, distribution, or commercialization of our intellectual property is strictly prohibited.
8. Confidentiality
Both parties agree to maintain confidentiality regarding:
- Business strategies
- Client information
- Financial information
- Technical systems
- Proprietary processes
- Non-public information exchanged during service delivery
Confidential information shall not be disclosed to third parties except as required by law or with written consent.
9. Limitation of Liability
To the maximum extent permitted by law:
- Crenest shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of our Services.
- Our total liability shall not exceed the total amount paid by you to Crenest for the specific service giving rise to the claim.
We do not guarantee specific business results, revenue outcomes, lead generation performance, or operational success.
10. Indemnification
You agree to indemnify, defend, and hold harmless Crenest, its members, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising from:
- Your use of the Services
- Violation of these Terms
- Violation of applicable laws
- Infringement of third-party rights
11. Service Suspension and Termination
We reserve the right to:
- Suspend access to Services
- Terminate accounts
- Cancel agreements
- Restrict platform access
Termination may occur if:
- You breach these Terms
- Payment obligations are not fulfilled
- Fraud or misconduct is suspected
- Required compliance standards are violated
Upon termination, unpaid balances remain due and payable.
12. Refund Policy
Refund eligibility, if applicable, is determined by written contract terms.
Unless explicitly stated otherwise:
- Fees are non-refundable once services have commenced
- Subscription payments are non-refundable for partial usage periods
Any refund exceptions must be approved in writing by authorized management.
13. Third-Party Services
Our Services may integrate with:
- Third-party software
- CRM systems
- Marketing platforms
- Payment processors
- External applications
We are not responsible for the performance, security, or policies of third-party providers.
Your use of third-party services is subject to their respective terms and conditions.
14. Disclaimer of Warranties
Services are provided on an “AS IS” and “AS AVAILABLE” basis.
We disclaim all warranties, express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy or completeness
We do not guarantee uninterrupted or error-free operation of services.
15. Force Majeure
Crenest shall not be liable for failure or delay in performance resulting from events beyond reasonable control, including:
- Natural disasters
- Government actions
- War
- Cyberattacks
- Network outages
- Internet disruptions
- Pandemics
- Acts of God
Performance obligations may be suspended during such events.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.
Any legal disputes shall be resolved in competent courts located within Wyoming or another agreed jurisdiction.
17. Modifications to Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective upon posting the revised Terms on our website with an updated “Last Updated” date.
Continued use of Services after modifications constitutes acceptance of the updated Terms.
18. Contact Information
For questions regarding these Terms of Use, please contact:
Crenest Link Solutions LLC
Address: 12308 Cypress Spring Rd, Clarksburg, MD 20871
Phone: (727) 292-1008
Email: info@crenest.com
Legal Contact: info@crenest.com
