Refund Policy
Last Updated: 3/3/2026
1. Overview
This Refund Policy governs the terms and conditions under which refunds may be issued by Crenest Link Solutions LLC (“Company,” “Crenest,” “we,” “us,” or “our”), a Wyoming limited liability company with principal business operations located at 12308 Cypress Spring Rd, Clarksburg, MD 20871.
By purchasing or subscribing to any services, products, subscriptions, or deliverables offered by Crenest, you acknowledge and agree to the terms outlined in this Refund Policy.
Unless otherwise explicitly agreed in a signed written contract, refunds are issued strictly in accordance with this Policy.
2. General Refund Principles
2.1 Non-Refundable Services
Unless otherwise stated in writing:
- Service setup fees are non-refundable once work has commenced
- Consulting services are non-refundable once the session or project begins
- Custom development, marketing campaigns, automation setups, and virtual assistant services are non-refundable after execution begins
- Time spent and resources allocated are considered earned upon performance
Refunds are not granted for dissatisfaction based on expected business results, revenue performance, or lead generation outcomes.
2.2 Subscription Services
For recurring subscription-based services:
- Payments are billed according to the agreed billing cycle (monthly, quarterly, annually, etc.)
- Subscription payments are non-refundable once the billing cycle has started
- Cancellation will prevent future billing but will not trigger retroactive refunds
If cancellation occurs, services remain active until the end of the current paid billing period unless otherwise agreed in writing.
3. Eligibility for Refunds
Refunds may be considered only under the following limited circumstances:
- Duplicate billing due to technical error
- Unauthorized transactions verified as fraudulent
- Failure to deliver services as expressly defined in a written agreement
- Material breach of contract by the Company
Refund eligibility must be reviewed and approved by authorized management.
4. Refund Request Process
To request a refund, you must:
- Submit a written request via email to info@crenest.com
- Include your full name, company name, invoice number, transaction date, and reason for refund request
- Provide supporting documentation where applicable
Refund requests must be submitted within thirty (30) days from the date of the transaction unless otherwise specified in a written agreement.
We will review the request and respond within a reasonable time period.
5. Approved Refund Processing
If a refund is approved:
- Refunds will be issued using the original payment method whenever possible
- Processing time may take 5–14 business days depending on the payment provider
- Transaction fees, banking fees, or third-party processing fees may be deducted from the refund amount where permitted by law
Approved refunds constitute full and final settlement of the applicable transaction.
6. Chargebacks
If a client initiates a chargeback or payment dispute:
- We reserve the right to suspend services immediately
- Any costs, penalties, or fees incurred due to chargebacks may be billed back to the client
- Evidence of service delivery and contractual agreement will be submitted to the payment processor to dispute unjustified chargebacks
We encourage clients to contact us directly before initiating any dispute.
7. Modifications and Exceptions
We reserve the right to:
- Modify this Refund Policy at any time
- Approve refunds outside standard policy terms at our sole discretion
Any exceptions must be documented in writing and signed by authorized representatives of Crenest.
8. No Guarantee of Business Results
Crenest provides professional services but does not guarantee:
- Revenue generation
- Lead volume
- Conversion rates
- Marketing performance
- Business growth outcomes
Refunds will not be granted solely based on performance expectations not being met.
9. Contact Information
For refund inquiries or requests, please contact:
Crenest Link Solutions LLC
Address: 12308 Cypress Spring Rd, Clarksburg, MD 20871
Phone: (727) 292-1008
Email: info@crenest.com
Refund Requests: info@crenest.com
